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Sales & Operations Support Specialist

TITLE: Sales & Operations Support Specialist
REPORTS TO: COO/CFO, Jack Whittier

About Brothers International Food, LLC:

Brothers International Food LLC. is a privately-owned food and beverage company based in New York with offices in China and Ecuador. The company was founded in 2001 by brothers Matt and Travis Betters, whose family was involved in the processed fruit and vegetable industry for more than 65 years. In addition to supplying top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies, Brothers International is the parent company of Brothers-All-Natural, which is the #1 Freeze-Dried Snack Brand in the USA.

Essential Functions:

The essential functions include, but are not limited to the following:

Project Management and Miscellaneous

  • Coordinate introduction of new finished goods by creation of Item ID in ERP system, customer cross- references and item master data (physical characteristics, unit of measure, costing data, etc.).
  • Chair monthly Sales & Operations Planning meeting to facilitate communication and drive continuous improvement between sales, accounting, and operations functions.
  • Explore viability of alternate business solutions when opportunities arise.
  • Serve as project manager for various initiatives, as assigned by management
  • Other duties, as assigned.


  • Collect and analyze sales data to understand customer trends, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability.
  • Responsible for evaluating and predicting sales trends in order to help company optimize its promotional strategies.
  • Help identify sales trends and product life cycle stages based on historical data and customer changes.
  • Lead new customer on-boarding by establishing SOP’s regarding order processing, customer item numbers, pricing, and customer-specific delivery requirements.
  • Creates, evaluates, and presents sales reports to company managers, directors, and/or CEO.

Operations and IT

  • Assist in demand planning process by ensuring customer forecasts are maintained and updated in the ERP system and by communicating future promotion activities to supply chain team.
  • Become subject matter expert for ERP system on all transactions/modules relating to sales, operations, and distribution. Lead ERP training and roll out of new ERP modules.
  • Coordinate and maintain EDI messaging with customers, third-party service providers and VAN network.

Minimum Qualifications (Knowledge, Skills and Abilities)

  • Bachelor’s degree or equivalent work experience
  • Prior CRM and ERP experience a plus
  • Strong analytical skills, including data entry, reporting, and problem-solving ability
  • Administrative writing skills
  • Microsoft Office
  • A self-starter and quick learner
  • Attention to detail and ability to manage multiple priorities
  • Strong verbal and written communication skills
  • Comfortable with change and interacting with a wide range of people

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.


Rochester, New York
+1 585 343-3007
South America
Quito, Ecuador
+ 1 585 815 1533
+1 585 343-3007